FAQs

1. Do you accept returns on all products?
We only accept returns from certain brands, and they must meet the conditions outlined in our returns policy. Each product description includes specific details about whether it is eligible for return.

2. How do pre-order items work?
Pre-order items are paid for in full at the time of purchase, with a 10% discount applied. As we primarily work with emerging designers and slow-fashion brands, each brand has its own production times. Please note that some pre-order items are eligible for returns, and these details can be found in the product description.

3. Can you help me with sizing?
If you’re unsure about sizing, our team is here to assist. Please don’t hesitate to email us at customercare@bazarbyhotbook.com, and we’ll be happy to provide personalized guidance.

4. Will my items arrive together?
As we source products from different regions and brands, your order may arrive in separate packages at different times. Rest assured; we will do our best to ensure your experience is as seamless as possible.

5. When will I receive my order?
Each brand has its own production and fulfilment times, which are clearly stated in the Shipping & Returns section of the product description. If you have a special request or a specific timeline, we are happy to try to accommodate it. Please email customercare@bazarbyhotbook.com for assistance.

6. Are duties and taxes included in the price?
Duties will be charged during checkout, and we ensure you have a clear breakdown of all fees. Once the checkout process is complete, no additional charges will apply.

7. Is shipping free?
Yes, international shipping is free for all orders.

8. How much does it cost to return an item?
Returns incur a flat fee of $30 USD, which is subject to review. The return cost will be deducted from your refund, and the remaining balance will be reimbursed once the item is received and processed.